What to do if a payment failed
Update your payment method so your company keeps working, and learn what happens while an invoice is open.
If a payment for your company's plan doesn't go through, Ulifyi Pay shows Payment failed with a date. Add a working payment method by that date.
Fix a failed payment
Only the person who founded the company can change its payment methods.
- Open Ulifyi Pay and select your company under Companies.
- In the notice, select Change payment method.
- Select Add payment method and enter the details on the Stripe page.
- Select Make default next to the new payment method.
Running subscriptions are paid with the default payment method from now on.
What happens in the meantime
- Stripe retries the payment automatically.
- Until the date shown, everything keeps running. Some features may pause.
- After that, the company is Read-only until the invoice is paid.
Read-only
A company becomes read-only when an invoice has been open for more than two weeks. Your data is kept, but changes are locked. As soon as the invoice is paid, everything works again right away.
Payment still open
Sometimes a payment waits for a confirmation, for example by 3D Secure from your bank. Ulifyi Pay then shows Payment still open. Finish the confirmation before you choose another plan.
Still stuck?
Check the status of your invoices under Invoices. If something looks wrong, send us a request or write to [email protected].
Still need help?
If this article doesn't help, write to us.