Contact support or report a security issue

Contact support

If this help center doesn't answer your question:

1. Go to uli.fyi/support/request.
2. Describe the problem and send your request.

You can also write to [email protected]. In the Business dashboard, Support in the side menu leads here to the help center.

What to include

The more we know, the faster we can help:

• Which product you're using: the Ulifyi App, Ulifyi Business, Ulifyi Pay or your account.
• What you did, what you expected and what happened instead.
• The exact error message, if you saw one.
• Your device, browser or app version, if you know it.
• For a company: the company's name.

Never send us your password, backup codes or full card details.

Report a security issue

If you found a security vulnerability in Ulifyi, report it privately through uli.fyi/support/request or to [email protected]. Please don't share it publicly before we've had a chance to fix it. Describe the steps to reproduce it and what an attacker could do.

Think your account was accessed?

1. Change your password. This signs out all your other devices.
2. Under Security, check Devices and Security activity for anything you don't recognise.
3. Turn on 2-step verification or add a passkey.
4. If you can't get into your account, use Forgot password? on the sign-in page, then contact support.

Legal matters

For legal questions or to report content that infringes your rights, write to [email protected].